Berlin, 6 February 2023 – Flexperto, part of the leading European insurance software provider RGI Group, announces changes in its leadership team, with Moritz Delbrück joining the company and the appointment of Flexperto’s founder and current CEO, Felix Anthonj to the Board of Advisors, both effective 1st of March 2023.
Founded by Felix Anthonj in 2012 and acquired by RGI Group in 2021, Flexperto has enabled millions of online sales interactions for hundreds of German enterprises – especially during the Covid pandemic. Flexperto empowers sales agents to grow revenues by providing them with an online meeting solution which is purpose-built for remote sales and service-use cases. During the last 10 years, Flexperto has become the German market leader for customer engagement, working with over 100 brands such as HUK-Coburg, DEVK, ADAC and MLP SE.
Moritz Delbrück is an experienced digital entrepreneur who has supported many insurers in the conceptualization and implementation of new ventures. Besides his insurance expertise gained during his career as a management consultant at MSR and as entrepreneur within the ARAG Group for the Executive Board, he has also assisted and lead many successful start-ups from the development phase right up to the stage of scaling. He therefore brings extensive operational experience to the further expansion of Flexperto.
In the next years, Flexperto will indeed concentrate on enabling sales and service agents to increase the outcome from online meetings. The focus will be improving the customer engagement value chain of the corporate clients and partners thanks to Artificial Intelligence, to drive both user experience and sales success.
Moritz Delbrück commented: “We are still at the beginning of a new wave of digitalization and those willing to embrace new AI-based capabilities will be gaining a competitive advantage, especially in customer experience and sales. I am honoured to guide Flexperto, as well as its extremely talented and ambitious team, in the execution of their vision for the next big growth phase. I would like to thank Felix for his trust and support while I am committed to building on the strong foundation that he has already established. I look forward to a successful growth of the company on all levels – with its clients, partners and team!”
Felix Anthonj commented: “I am grateful for the support of all our customers, investors, partners, and especially our employees, who have contributed to such an outstanding company. One that really had an impact in the transformation of sales in Europe. I am excited to join Flexperto’s Board of Advisors and I am convinced that Moritz will bring the company to the next level thanks to his impressive track record as a consultant and entrepreneur in the relevant markets.”
About Flexperto:
Founded in 2012, Flexperto began with serving industry leaders in the insurance, banking and financial services sectors and has now expended in the automotive, retail, telecommunications & utilities sectors: empowering over 100 enterprises in highly regulated industries to deliver their ideal customer experience, securely.
With the Communication Cloud, advisors are enabled to engage with customers from scheduling an appointment, to collaborate via video-chat, to signing a contract via e-signature – without media interruption. Thus, increasing customers’ satisfaction scores, conversion and engagement rates and overall productivity.
Since April 2021 part of the RGI Group, Flexperto has grown as the German market leader for customer engagement. Flexperto integrates seamlessly with contact-centers and CRMs such as Genesys and Salesforce. The platform combines the modularity of the Cloud with the security of an Enterprise-grade solution, is individually configured and fulfils all regulatory requirements required in customer engagement. www.flexperto.com
Follow:
LinkedIn: flexperto GmbH
Facebook: @flexperto
About RGI Group:
RGI is an independent company with headquarters in Milan and Ivrea (Italy) and is a leading provider of core software systems for the European insurance market. It has a comprehensive and modular offering for the management of core insurance processes, including policy administration, customer engagement, claims management, and sales and distribution network management in the life and non-life markets. With a team of 1,200 professionals specialised in IT and insurance business, with cutting-edge know-how in customer experience, located in 19 offices in 8 countries, RGI is a leader in the digital transformation of the European insurance industry and has worked with more than 150 insurance companies and 300 brokers in different geographic areas. www.rgigroup.com
Follow:
LinkedIn: RGI Group
Facebook: @RGIGroup
Instagram: rgi_people
Contact details
Flexperto:
Félix Chrétien – Head of Demand Generation
m: +33 7 71 66 78 68
e: felix.chretien@flexperto.com
RGI
Elena Monti – Brand Communication Manager