Video-Chat: Digital yet personal

Simple and reliable online meetings. Our solutions are focused on the communication with your customers. Video consultation enables you to remotely advice your customers, as comfortably as if you were sitting together on site.

Same support is if you were on site

With video consulting, you can provide customers with almost the same level of support online as on site. This allows you to build trusting relationships with your customers and hence increase customer satisfaction through better, more comprehensive service.

 

Digital Sales

Connect telephone sales with additional collaboration tools such as Videochat, screen sharing and co-browsing. Build a personal connection with your customers via Videochat and thus increase the quality of your consultation services.

 

Explain complex problems

Functions such as Videochat, screen sharing and the whiteboard let you explain complex products easily online. Whether that be insurance products, developing savings plans or software issues.

Online and Offline complement each other

In sales in particular, we are experiencing a hybrid advisor, who can provide full service to customers on site, but also digitally at the same time. Give your employees the tools they need to provide comprehensive customer care.

No downloads, no plugins

Neither customers nor employees need to download a software or install plug-ins. No need to worry about big question marks and concerns on the customer side. It just works.

 

Up to 10 participants

You can easily invite additional participants to an online meeting. Participants receive an e-mail and can join the meeting with just a few clicks and without any necessary instructions.

 

Secure communication

Calls are encrypted with 256-bit and are transmitted via German servers. Online meetings have unique URL’s and can only be entered by invited persons.

 

Compatible with any browser

Flexperto works with all major Internet browsers and also on smartphones.

HD audio & video

Crystal clear images and sound ensure everyone has a pleasant and productive meeting without constant interruptions. The video chat infrastructure we use processes more than 3 billion audio and video chat minutes per year and provides the necessary stability.

Works everywhere

Our data-saving solution allows you to hold online meetings even when you are on the road. No matter whether you are a consultant or a customer. A 3G connection is completely sufficient for a good meeting experience.

Recording

Calls and meetings can also be recorded and stored either locally or within your system. This allows you to meet regulatory requirements such as Mifid II.

 

Textchat

The text chat allows you to exchange additional texts and links but also share files through a secure connection.

 

Share content and collaborate

You have a variety of options to share content during an online consultation.

Address customers visually with the whiteboard

Upload PDF documents

Upload sales brochures, product catalogues or other documents and go through them with your customers.

Save content

Customers and consultants can easily download all content including highlighted areas.

Drawing and highlighting

Illustrate concepts on the whiteboard or highlight certain areas on a PDF document to draw your customer’s attention to them.

Change presenter

Put your customer in control and let them add information.