Paris, May 5, 2022 — RGI Group, the European leader in the digital transformation of the insurance sector, announces the launch of its customer engagement solution Flexperto on the French market.
Founded in 2012 in Germany, the Flexperto customer engagement solution has quickly gained acclaim from the banking and insurance industries in many European countries. The customers of the solution include the largest German insurance companies (W&W, HDI, DEVK, HUK-Coburg), more than twenty banks as well as large companies such as Deutsche Telekom.
In November 2021, the Flexperto customer engagement solution was deployed on the Italian market with remarkable success.
The Flexperto solution brings an innovative approach to clients advisory
Easy to use from a smartphone, tablet or computer, the modular solution offers insurance or bank customers a fully digitalised end-to-end journey. This includes scheduling appointments with advisers / agents, holding digital meetings by videoconference and signing contracts electronically in complete security and in accordance with applicable compliance requirements.
The Flexperto solution is the result of a 100% digital approach available in SaaS and of know-how acquired over the past few years in Germany, Switzerland, Austria and now in Italy.
The solution responds to the changing working methods of both advisors and clients
Since 2019 (pre-Covid-19) remote advice via the Flexperto solution has continued to grow, recording a growth of almost 600% in 2020, a trend that is confirmed day by day.
“Customers all over the world are asking for phygital relations with brands and the trend of blending digital and physical strategies, which has accelerated in the last two years, is meant to further grow in the future. Direct and effective digital communication is essential to improve customer satisfaction and increase sales efficiency. We are convinced that our solution is of great value to any insurer and broker in France” Felix Anthonj, CEO and Founder of Flexperto, has said.
High acceptance from customers and positive feedback from advisors
In 2021, a leading company in wealth management and insurance carried out more than 270,000 digital consultations. Over 45,000 customers used the appointment booking tool to schedule an online consultation with the company’s 800 active advisers. This illustrates a strong demand from customers for a face-to-face yet remote advisory services.
How to subscribe to the Flexperto solution?
Cecilia Valentini oversees the development of the Flexperto solution for France and works in close collaboration with the team of KAPIA-RGI, the RGI Group company focused on Core systems for the French Insurance market.
“A first pilot approach on the French market has confirmed the great interest in the Flexperto solution for the management of remote consultations from both major players in the financial sector and from more specialised companies”. Cecilia Valentini, France Director for the Flexperto customer engagement solution, has stated.
How to test the Flexperto solution?
The Flexperto solution is now available for a 30-day free trial and can be accessed from the website https://flexperto.com/fr/ with the possibility of a personalized product demonstration.
How is the Flexperto offer positioned within the RGI Group product suite?
“This Flexperto offer completes the range of high value-added products and services offered by KAPIA-RGI for the French market. We are enthusiastic to present this innovative solution to our customers to enrich the customer experience seamlessly, from appointment scheduling to the complete management of contracts with our tools of the KELIA suite”, François Cochin, Commercial Director at KAPIA-RGI, has declared.
Flexperto is the market leader in digital consulting with more than 60 enterprise customers in finance and insurance, telecommunications, energy, and public sector. Its Communication Cloud supports the entire customer journey, from appointment booking and video consultation to the final electronic signature. This modular solution is delivered as a white-label product, offering a unique customer experience without media interruption.
With the acquisition of Flexperto finalised in April 2021, RGI Group strengthened its leading position in Europe in the insurance sector with its customer engagement offer. Flexperto enriches the ecosystem of RGI Group’s cloud solutions, and the platform integrates easily with all the products in the Group’s range.
|Flexperto GmbH Felix Chretien – Head of Marketing Flexperto
+49 030 220 662 323
|KAPIA-RGI Laetitia Dubar – Head of Marketing KAPIA-RGI
+33(0) 1 43 91 12 99