Privacy as a registered user
If you are using the Flexperto Software, a contract for commissioned processing according to Art. 28 DSGVO is concluded between Flexperto GmbH and you. This contract is downloadable here. You are officialy entering into this contract, once you register for the Flexperto Software.
We attach great importance to data protection. To this end, we make great efforts to ensure that our security measures are effective and that you retain control over your data. In addition, we take the confidentiality of the information you provide very seriously. Your personal data will be processed exclusively in accordance with the legal provisions of the applicable data protection law.
1. Responsible person / contact
The responsible person for the processing of your personal data within the meaning of the EU General Data Protection Regulation (hereinafter “GDPR”) is
Neue Grünstr. 27
For all questions on the subject of data protection in connection with the website, you can contact our data protection department at any time at the above e-mail address.
In addition, you can contact our data protection officer privately at any time. He can be contacted under the following e-mail address: email@example.com or through the postal address (keyword: “attn. data protection officer”) mentioned above.
2. Data processing
2.1. Automated data collection
When accessing the website, your internet browser automatically transmits data about each access to our website for technical reasons (so-called server log files). The following data is collected, stored and used:
- Date and time of access,
- IP address,
- browser type / version,
- operating system used,
- URL of the previously visited website,
- Amount of data sent
2.2. Data entered by you
If you are interested in our products
If you express interest in receiving more information about Flexperto’s services, Flexperto will ask you to provide some personal contact information, such as your name, phone number, and email address (“Required Contact Information”).
We use this data to contact you. We will also send you further information about Flexperto’s services, such as information about our services, product announcements or other information, by e-mail at regular intervals. You have the possibility to unsubscribe from our newsletter at any time.
When registering and using our services
When signing up to use the Flexperto software, Flexperto will ask you to provide your name, email address, phone number and address.
The email address is used to send notifications to you with regards to important events within the software, such as appointment bookings from customers. In addition, we will send you further information about the Flexperto software such as announcements, information, instructions, etc. at regular intervals. You have the option to unsubscribe from our newsletter and the individual notifications (e.g. when customers book appointments or other information relevant to you) at any time.
2.3. Information about the use of the Flexperto software
If you are logged in to Flexperto, the Flexperto server automatically records data about how you use Flexperto in a so-called activity log. Information about the activity (incl. used storage space, number of logins, etc.) as well as statistical data (such as browser, date and time of access, cookie ID and referrer URL) and your IP address are collected.
2.4. Storage of cookies on your computer
Identification through session cookies
When you log in to Flexperto, Flexperto automatically sets a cookie to recognize your browser (a so-called session cookie). This way, you only have to enter your password once during the session when logging in and will not be asked to do so repeatedly while using Flexperto. Most browsers accept cookies, but it is possible to set the browser to reject all cookies. In this case, Flexperto will not function properly. However, you can delete cookies at any time. In this case, however, you will then have to log in again on your next visit.
Persistent or permanent cookies
These remain stored on your computer even after you close your browser or turn off your computer. Flexperto uses persistent cookies to identify browsers that have already visited our websites. When you register to use Flexperto or provide Flexperto with certain personal information, you are assigned a unique ID. This unique ID is linked to a persistent cookie that Flexperto places in your web browser. Flexperto pays special attention to the security and confidentiality of the information stored in persistent cookies. For example, no account numbers or passwords are stored in persistent cookies. If you disable the receipt of cookies through your web browser, you will be able to use the features of Flexperto websites, but not our services in full.
Advertising and analysis cookies
3. Disclosure of data; service providers
Naturally, your personal data will not be disclosed without your explicit prior consent or in the cases listed below:
3.1. Publicly available information
If you use the Flexperto software, the following information you enter will be publicly available: Your name, profile picture (optional), address (optional).
3.2. Legal requirements
3.3. Service providers and others
We use technical service providers who can provide the technical infrastructure we need to offer our services, especially hosting our software. We use technical service providers to help us communicate with you. We analytics partners and customer support partners to help us track your use of our services in order to provide you with better service.
3.5. Acquirer of our business
3.6 Other categories of recipients:
- Email dispatch operator
- CRM Services
- Marketing automation service bar
- Remarketing/retargeting service provider
- Advertising campaign and display service providers
- Provider of usage analysis tools
- Other platform providers in the context of so-called “social plugins”
4. Privacy notices for external services
4.1. Google LLC services
Our website uses Google Analytics to analyze and improve our platform based on your user behavior with cookies and similar technologies. Your IP address is shortened before the usage statistics are analyzed so that no conclusions can be drawn about your identity. For this purpose, Google Analytics on our website has been extended by the code “anonymizeIP” to ensure anonymized collection of IP addresses.
Google will process the information obtained through the cookies in order to evaluate your use of the website, compile reports on website activity for website operators and provide other services relating to website activity and internet usage.
This website uses Google reCAPTCHA in certain cases to ensure sufficient data security when submitting forms. This is mainly to distinguish whether the input is made by a natural person or abusive by machine and automated processing. The service includes the sending of the IP address and possibly other data required by Google for the reCAPTCHA service to Google.
This website uses Google Maps API to visually display geographical information. When using Google Maps, Google also processes data about the use of Maps features by visitors to the website, including your IP address.
This website uses the Google Fonts service for the correct display of fonts (web fonts). The integration of these web fonts is done by a server call of the Google servers. This transmits to the server which of our web pages you have visited. Your IP address is also stored by Google.
Our website uses social plugins (“plugins”) of the social network facebook.com, which is operated by Facebook Inc (“Facebook”). The plugins are marked with a Facebook logo or the addition “Facebook Social Plugin”.
This website uses Jetpack, a tool for statistical analysis of visitor traffic, operated by Automattic Inc., 60 29th Street #343, San Francisco, CA 94110-4929, USA. Jetpack uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is stored on a server in the USA. The IP address is anonymized immediately after processing and before it is stored.
This site uses the external avatar service Gravatar, which is operated by Automattic Inc, 60 29th Street #343, San Francisco, CA 94110-4929, USA (“Automattic”), to display user images (“avatars”) in the comments.
The e-mail address provided in the comments is transmitted to Gravatar in order to display a user image possibly linked to this e-mail address within the comments. The email address is transmitted in encrypted form to Gravatar’s servers, which in turn deliver the user images to our website and are embedded in the comments on our site.
This website uses SumoMe, this service is provided by the company Sumo Group Inc, 1305 E. 6th St 3, Austin, TX 78702, USA and is used for website analysis. If the browser allows it, cookies are stored on the visitor’s computer, among other things. During the use of this website, data about usage activities may be transmitted to and stored on servers of the company Sumo Group Inc. If required by law or if processing of usage data by third parties takes place, Sumo Group Inc. will forward information to third parties if necessary. To prevent usage data, behavior, IP address, etc. from being collected and forwarded and processed, you can disable Java Script in your browser or use a tool such as “NoScript”. More information on the subject of data protection bzg. the use of SumoMe can be found at:
5. Data transfer to third countries
Data transfers to third countries take place, but exclusively in compliance with the legally regulated admissibility requirements. We prefer to transfer your data on the basis of adequacy decisions of the European Commission according to Art. 45 DSGVO. If no adequacy decision exists for a third country, we have taken appropriate precautions to ensure an adequate level of data protection for any data transfers. These include, in particular, the current standard protection clauses of the European Union, which we have supplemented with additional individual measures where necessary.
If you are using the website, we automatically set a cookie to recognize your browser (a so-called session cookie). Most browsers accept cookies, but it is possible to set the browser to reject all cookies. In this case, the website will not function properly. However, you can delete cookies at any time.
7. Your rights as a person affected by data processing
According to the applicable laws, you have various rights regarding your personal data. If you wish to exercise these rights, please send your request by e-mail or by post, clearly identifying yourself, to the above address of the data controller.
Below you will find an overview of your rights.
7.1. Right to confirmation and information
You have the right to obtain confirmation from us at any time as to whether personal data relating to you is being processed. If this is the case, you have the right to obtain from us, free of charge, information about the personal data stored about you, together with a copy of this data.
7.2. Right to rectification
You have the right to demand that we correct any inaccurate personal data relating to you without undue delay. Taking into account the purposes of the you have the right to request the completion of incomplete personal data – also by means of a supplementary statement.
7.3. Right to deletion
You have the right to request that we delete personal data concerning you without undue delay, and we are obliged to delete personal data without undue delay if required by law.
If we have made the personal data public and we are obliged to erase it in accordance with the available technology and implementation costs, we shall take reasonable measures, including technical measures, to inform data controllers who process the personal data that you have requested that they erase all links to or copies or replications of that personal data.
7.4. Right to restriction of processing
You have the right to demand that we restrict processing if one of the conditions set out in Article 18 of the GDPR applies.
7.5. Right to data transfer
You have the right to have the personal data concerning you that has been provided to us handed over to you or to third parties. The provision shall take place in a structured, common and machine-readable format. If you request the direct transfer of the data to another responsible party, this will only be done insofar as it is technically feasible.
7.6. Right of objection
You have the right to object to the processing of personal data concerning you at any time on grounds relating to your particular situation. We will no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the assertion, exercise or defense of legal claims.
If we process personal data for the purpose of marketing, you have the right to object at any time to processing of personal data concerning you for the purpose of such marketing.
You have the right to object, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out for scientific or historical research purposes or for statistical purposes pursuant to Article 89(1) DSGVO, unless the processing is necessary for the performance of a task carried out in the public interest.
7.7. Automated decisions including profiling
You have the right not to be subject to a decision based solely on automated processing – including profiling – which produces legal effects concerning you or similarly significantly affects you.
7.8. Right to revoke consent under data protection law
You have the right to revoke consent to the processing of personal data at any time.
7.9. Right to complain to a supervisory authority
You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, workplace or the place of the alleged infringement, you consider that the processing of personal data concerning you is unlawful.
8. Legal basis and storage period
8.1 To fulfill our contract
We process your data primarily to ensure the fulfillment of our contract between you and us or also to carry out pre-contractual measures.
8.2. With your consent
We ask for your consent to process your data for certain purposes, and you have the right to withdraw your consent at any time. For example, we ask for your consent when you want to use digital communication services, for example, we ask for your consent to access your camera and microphone to conduct video and audio chats.
8.3. For legitimate interests
We process your data where we or third parties have a legitimate interest in doing so. This means that we process your data for the following, among other things:
- Providing, maintaining and improving our services to meet the needs of our users.
- Developing new products and features that are helpful to our users
- Insights about how people use our services to ensure and improve the performance of our services
- Marketing to inform users about our services
- Detect, prevent, or otherwise address fraud, security or technical issues
- Comply with obligations to our partners and rights holders
- Enforce legal claims
- Unless specifically stated, we retain personal information only for as long as necessary to fulfill the purposes for which it was collected.