The ROI of using the Communication Cloud

The benefits go well beyond the savings

Improve sales efficiency, grow revenues and build better relationships

Improve sales efficiency

-15% meeting time | x2 efficiency | +30% engagement

Better sales starts with more efficiency. On average, an online session with Flexperto takes 15% less time than an on-site meeting. 60 min of travel time can be saved per meeting, this means two meetings can take place instead of one. Thanks to remote customer communication and collaboration, sales spend up to +30% more time in engaging prospects or customers with sales conversations. This makes sales vastly more efficient.

Grow revenues

+50% conversions | +3 new contracts | +30% provisions

Sales focus on growing revenues online, yet personal via video-chat. This results in more conversions than any other channel, with 50% more conversions than consultation via telephony. With Flexperto, sales generates new revenues with +3 monthly new contracts per sales agent, leading to 30% more provisions.

Build better relationships

93% FCR | +100% availability | +30 NPS Points

Better relationships start with better communication. Inbound requests can be clarified with visual guidances and achieve an average 93% First Contact Resolution Rate. Customers can be engaged with personal online experiences, from anywhere at anytime, resulting to a drastic increase of 30 NPS points. That’s how customers become promoters.

Alte Leipziger

Alte Leipziger is saving tremendous travel costs thanks to Flexperto : “All thanks to Flexperto, our distribution partners were able to reduce their costs significantly up to € 100 per consultation.” This opens up new cross-selling and up-selling potential with long-distance and online customers. This way, customers and agents can communicate online from the first conversation to the conclusion of a contract. Thus, decrease the time-to-close.

Learn how Alte Leipziger started with Flexperto

MLP

MLP has been rolling out Flexperto with over 3000 consultants, with great acceptance from the consultants : 90% of the consultants have already used Flexperto. On average, consultants benefit from an increase of provisions of 30% thanks to online consultations. MLP was able to multiply the number of meetings delivered online by 10x during the Covid-19 crisis and recognized higher revenue generated by online channels. “With online consultations, we strengthen our customer relationship, while gaining more flexibility and efficiency in the consultation”.

Learn how MLP started with Flexperto

EWE

Thanks to Flexperto, EWE achieved a faster time-to-serve while maintaining the personal component of the communication between advisors and customers. The Results are a First Contact Resolution Rate of 93% and happier customers. In fact, an increase of 30 points of the Net Promoter Score (NPS) has been achieved!

Learn more about the use cases of EWE with Flexperto

Dr. Klein

Dr. Klein took only 14 days to roll out Flexperto with 400 consultants. With 41 minutes of average online consultation time, more efficiency is achieved compared to offline consultations. Video chat shorten sales cycles, and offer more opportunities to increase sales conversions. By streamlining sales online, consultants benefit from +50% higher conversion rate, in comparison to telephone advice. Consultants average +3 new contracts closed monthly thanks to Flexperto.

The ROI of using Flexperto