Communication between brokers and brokers support is complicated
- Contact frequency – long-distance travels involved for running on-site workshops has a negative impact on the contact frequency of B and C brokers.
- Service quality – the allocation of key resources is not optimised. Brokers have less time for being trained and supported and ask for more flexibility. Brokers support can join sales partners anytime for remote advices.
- New generations – a modern communication infrastructure has a massive impact on broker productivity, employer branding and on the customer NPS.
Enabling a new era of broker support
- Brokers support provides the same quality of advices than on-site, thanks to visual engagement & collaborative tools such as screensharing or co-browsing
- Higher contact frequency than with conventional methods
- Save travel time, which can be re-invested in more trainings
- On the spot support in-and-outside of office traditional hours
