Success Stories Deutsche Telekom AG

Deutsche Telekom is shaping the retail agency of the future with MagentaService Live

Deutsche Telekom is offering maximum flexibility to its customers. In order to continue to guarantee customers the best service possible in a remote world, Deutsche Telekom relies on video-consultations with Flexperto. A new service is born : MagentaService Live.

Personal experience

Through online services via video-chat and visual engagement features such as screensharing and camera switching function.

Increased availability

Services are available from anywhere online at extended hours

Increased customer satisfaction

Thanks to faster service and to more flexibility.


  • The challenge was to find a robust video-consultations solution to handle the traffic, since MagentaService Live is on Deutsche Telekom’s homepage.
  • With the new MagentaService Live video-consultations channel, customers and website visitors can be serviced 1:1 and remotely thanks to video-advices. Website visitors can speak with the next free advisor and can even sign documents online.
  • In the meeting room, customers can receive individual advice on product topics such as MagentaTV, broadband, new devices and offers for mobile communications and SmartHome setups. The Magenta Live advisors are at customers’ side with clear examples live in image and sound instead of just describing it.



  • For Deutsche Telekom, MagentaService Live is a logical development in its commitment to service excellence.
  • With Flexperto, Deutsche Telekom’s project team has been iterating together on new feature development to meet the requirements of a implementing a new video-service channel in the telecommunication industry.
  • Thanks to Flexperto’s reliable infrastructure, a new service channel was successfully introduced on Deutsche Telekom’s homepage.
  • The result of this new service accessible in time of pandemic are an increased customer satisfaction and loyalty and an even faster time resolution to the various customer inquiries.
“With MagentaService Live we are now even closer to our customers. Video-consultations opens up new possibilities for our customers and advisors and complements our service perfectly. We are happy to have found such a strong and innovative partner in Flexperto!”
Advisor for MagentaService Live at Deutsche Telekom