Flexperto is all about learning and evolving as an organization and a team. Our biggest moments we used to learn, in historical order:
In the early years of Flexperto, as a young company with an inexperienced team, we faced a lot of pressure from customers causing frequent priority changes and product inconsistencies. There are two things we learned here: The importance of matured process as well as the presence of senior team members throughout all departments.
As a direct result, we had some brilliant people, for example, an extremely experienced and strong WebRTC specialist. What we did not have was an environment that enabled brilliant people to contribute. Therefore we faced many communication problems within the team, which eventually caused colleagues to search for a new challenge and to leave the team.
We obviously took this as an opportunity to learn, and ask for direct feedback. The main input was that employees felt they had limited ability to contribute to the product and the company with their own ideas, as this was entirely owned by the management team.
Based on this feedback, we completely revamped how we worked and invented a new methodology, centered entirely around the idea of collaboration. This was a great cure, but at the same time, our actual productivity dropped as many people were being involved throughout every step of decision making.
While this in the short term cost us money, it made the entire organization sensitive towards collaboration. We made good experiences with collaboration and high ownership, which we used throughout the following years the increase productivity and quality while maintaining employee happiness and contribution.
We chose to work with people because they have good ideas, and they should be able to contribute their ideas. Our culture, therefore, is now one that enables this and not one that simply focuses on the manifestation of management ideas.