Online consulting enables energy companies to provide excellent customer care even over distance, without neglecting the personal component of consulting or reducing its quality. Online and video consulting is suitable for all stages of the customer cycle. From technical support, cooperations in energy-related services businesses, the selling of energy products and all the way to support for commercial customers.
Flexperto is one of the first software providers to specialize in online and video consulting for energy companies. With the Flexperto Communication Cloud, all aspects of digital customer care are covered: from scheduling appointments, web-based video chats, co-browsing to the conclusion of contracts through digital signatures.
Both commercial and private customers are increasingly looking for modern energy and electricity providers that offer a digital service.
An online branch makes this possible. Customers can book appointments for online consultation with one single click. Be it for product consultation and closing, information on invoices or to discuss components of electricity and gas contracts. In addition, customer satisfaction in technical support can easily be increased, as technical problems can be solved together. Complaints can also be recorded personally in the videochat. This ensures flexibility and a high quality in sales and customer service.
Online consulting simply means that more sales conversations with customers can be conducted. Since there are no longer any travel times, but the consulting discussions themselves are also more focused and efficient.
Online consulting does not mean that face-to-face consulting is becoming redundant. Would you like to conduct important sales talks on site? Then use online consulting for efficient pre-qualification, claims assessment, obtaining forms or the annual meeting. This saves sales staff valuable time, which you can then invest in profitable discussions with customers.
Nowadays, people are changing their place of residence more and more frequently. To ensure that agents do not lose contact with customers when they move, they can seamlessly continue to support and keep in touch with them through online consulting.
In der heutigen Welt wechseln Menschen ihren Wohnsitz ständig. Damit Vertriebsmitarbeiter durch einen Ortswechsel der Kunden nicht den Kontakt verlieren, können sie durch Online-Beratung diesen Bestand nahtlos weiter betreuen.
Customers communicate digitally, and expect the same from their insurance company. In hectic everyday life, there is hardly any time left for work, leisure and family. That’s why customers forego the need for a personal conversation on site. With online consulting, you can adapt to these new living habits. This means that customers can make use of online consulting regardless of location and time.
In order to live up to its image as a driving force in the modern energy and telecommunications market, EWE is introducing digital service in an online branch. In doing so, it is creating a holistic solution for three fields of application that could not be more different.