The Benefits go well beyond the savings
Better sales starts with more efficiency. On average, an online session with Flexperto takes 15% less time than an on-site meeting. 60 min of travel time can be saved per meeting, this means two meetings can take place instead of one. Thanks to remote customer communication and collaboration, sales spend up to +30% more time in engaging prospects or customers with sales conversations. This makes sales vastly more efficient.
Sales focus on growing revenues online, yet personal via video-chat. This results in more conversions than any other channel, with 50% more conversions than consultation via telephony. With Flexperto, sales generates new revenues with +3 monthly new contracts per sales agent, leading to 30% more provisions.
Better relationships start with better communication. Inbound requests can be clarified with visual guidances and achieve an average 93% First Contact Resolution Rate. Customers can be engaged with personal online experiences, from anywhere at anytime, resulting to a drastic increase of 30 NPS points. That’s how customers become promoters.
Thanks to Flexperto, EWE achieved a faster time-to-serve while maintaining the personal component of the communication between advisors and customers. The Results are a First Contact Resolution Rate of 93% and happier customers. In fact, an increase of 30 points of the Net Promoter Score (NPS) has been achieved!